Effective Date: 1-06-2025
At Puresethi, we are committed to delivering pure, premium-quality products including saffron, honey, shilajit, and dry fruits. Customer satisfaction is our top priority, and we stand behind the authenticity and quality of every product we ship.
🔄 Returns
Due to the consumable nature of our products, returns are only accepted under the following conditions:
- You received a damaged, defective, or incorrect item.
- You raise a request within 48 hours of delivery.
- The item is unopened, unused, and in original packaging.
Required:
- Proof of purchase (order ID/invoice)
- Photo or video evidence of the issue
To initiate a return, email us at support@puresethi.com or WhatsApp us at 7006441156.
💰 Refunds
If your return request is approved, we’ll issue:
- A full refund to your original payment method, or
- A free replacement (your choice)
Refunds are processed within 5–7 business days after approval.
❌ Non-Returnable Items
We cannot accept returns or offer refunds for:
- Opened or used saffron, honey, shilajit, or dry fruits
- Taste or personal preference issues
- Delays due to courier services
- Bulk/wholesale orders (unless damaged)
🚚 Cancellations
Orders can be cancelled within 2 hours of placing them. After that, cancellation is not guaranteed if the product has already shipped.
📦 Return Shipping
If a return is authorized, we’ll arrange reverse pickup or share return address details. Shipping charges (if applicable) may be refunded based on the case.
📞 Contact Us
For any help with your order, feel free to contact us:
Email: support@puresethi.com
Phone/WhatsApp: 7006441156
Instagram: @pure.sethi